Welcome to Hair Haven + Company! We are so pleased you chose us for the ultimate luxury hair spa experience. Our goal is to provide our guests with knowledge, tools, curated hair care regimens and to support them in their hair care goals. We believe guests are a part of the team so education is a pillar to client satisfaction.
Before requesting or making an appointment, please take the time to thoroughly read our policies below. These policies are in effect until further notice. If you have any questions or concerns, please feel free to contact us at 813-553-1743 or email@example.com. Please note that our policies have been updated due to COVID- 19 If you feel ill, have allergies or cold symptoms please reschedule / cancel immediately so we can limit exposure to other clients and can coordinate the schedule accordingly for those on a waiting list. Masks are required for all in-salon appointments. Please arrive with your mask on and secure during the entire service. Small snacks and beverages are allowed, and please apply your mask when you are not consuming snacks or beverages. Please text or call for approval to bring a guest during your service as space is limited in the salon studio.
RESERVING APPOINTMENTS When reserving an appointment with us, we will ask for an active credit or debit card to store on file to secure your appointment. By providing us with your credit card information at the time of reserving your appointment, you agree to our cancellation terms of your card on file being charged if you breach our Cancellation Policy, miss your appointment time, or do not show up. **Please know that your credit card information is safe and protected within our system.**
Early Bird Appointments
Effective November 20, 2021, additional fee of 40$ will be added to appointments scheduled at 6am and 7am. The are considered early bird appts. Please check the add-on for 6-7am appts when booking. Currently we're booking out one month in advance, so please schedule accordingly. When booking an appt between 6am and 7:59am please select the add-on called Salon Extended Hour Service ( 6am-7:59 am or After Salon Hours (Appointments). If the add-on is not selected, I will add it to the appt, no exceptions
After Hours / Outside Booking Site Hours Appt Requests
If you are interested in booking an appointment time that is not listed on the booking site, it’s considered after hours appointment. Please text me at 813.553.1743 or email me at firstname.lastname@example.org to request an appointment “after” booking site availability. Availability may be limited. Once availability is confirmed via text or emai, I will open the slot on the booking site and you will have 1 hour to book. An additional fee of 40$ will be added to appointments scheduled after hours/ outside booking site hours.
We understand that detangling your hair may be a challenge. To accommodate this, there is a detangling fee of 50$ as an addon service . The detangling addon service must be added when booking your appointment online, not during your service. If the addon is not added and you arrive with your hair in a mattted, tangled condition, or takes longer than 10 minutes to detangle, your appt may be subject to cancellation due to limited time available to complete your service. Please schedule accordingly.
CANCELLATION / RESCHEDULiNG POLICY We understand situations occur and for that, we have the following Cancellation/Rescheduling Policy in place. We ask that you let us know of any cancellations at least 24 full hours before your appointment. Cancellations with less than 24 full hour notice (1 day from your appointment time) will be charged 100% of the service appointment. Should you need to cancel your appointment and your appointment is booked than 24 hours away from the current date , reschedule, or make a change to your existing appointment, the quickest way to do so is via the Acuity app or check your email for the appointment notification. There is an option to cancel/reschedule your appointment in the email notification. I have an automated system in place to expedite cancellations (online booking) and rescheduling of appointments- please use the automated system before texting or calling. Once your appointment is cancelled you must go back to the online booking system to reschedule your appointment. Rescheduling of appointments will not take place via text messages. We are not responsible for cancellation requests attempted but not made, requests texted or requests sent to the wrong email address. Unless you've spoken with a member of the team directly, you will be charged for a call no show and or same day cancellation. No exceptions. If you disclose you have to cancel or reschedule due to being COVID-19 positive or having symptoms of COVID-19 , a negative PCR test is required to be texted or emailed 24 hours prior to your rescheduled appointment and you cannot rescheule for 3 weeks. Cancellation fees do not apply for appointments cancelled or reschedule due to COVID-19 symptoms or exposure.
TARDINESS POLICY You are given a 15 min grace period to arrive to your appointment before your appointment is subjected to a "Late Fee" of $25.00. If you don't arrive within 25 mins of your appointment, you are subjected to the cancellation policy above and will be charged as a "No Show". Unless you've spoken with me, directly, you will be charged. No exceptions.
ENTERING THE SALON When arriving at the salon, parking is free and open. We are located in the Sprouts plaza at the end of the plaza on the left off Hwy 301. There is no receptionist upon entry. Once you enter the building, you will see a seating area. Take a seat and call or text me to let me know you have arrived. Once you text me I will let you know when to come back to the studioMy suite is the very last suite on the far left side, #122. Feel free to call me at 813-553-1743 if you get lost or need assistance. Click here for directions.
Looking forward to surpassing your expectations!
Healthy Regards,TaraTara McAdoo, CEO/Salon Owner/Texture CuratorHair Haven + Company | Studio email@example.com | 813-553-1743 (mobile)Locations
Mattison Avenue Salon Suites & Spa 12950 US-301 Studio 122 Riverview, FL 33578
Dunwoody, GAQueens Quarters 1750 Old Springhouse Ln Suite 200B Dunwoody GA 30338
You will receive a text message reminder before your appointment